Carolina Care Plan Offices Closed

12 Dec , 2013,
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Carolina Care Plan Closing South Carolina Office Effective December 12

If you need help finding new coverage to replace your Carolina Care Plan insurance policy, please contact us NOW. Time is running out! We have enjoyed working with Carolina Care Plan and their parent company over the years. They will be sorely missed in South Carolina.

Carolina Care Plan’s office is closing for business effective December 12, 2013. All future service issues will be handled out of Medical Mutual offices in Ohio. To help you through this transition, use the following phone numbers, addresses and email addresses for service.

Carolina Care Plan Claims and Customer Care:

For general questions, benefits, eligibility, claims and ID card requests
P.O. Box 6018, Cleveland, OH 44101-1018
(800) 232-2821


For Carolina Care Plan billing and enrollment membership services:

P.O Box 943, Toledo, OH 43656
(800) 227-7978
Group membership email: memapps@medmutual.com
Individual membership email: sm1membership@medmutual.com


Broker administration: Agent of record changes, commissions or licensing information
(800) 528-2386
Fax: (216) 687-6102
Email: brokeradmin@medmutual.com

Prior authorizations, pre-certifications, initial and concurrent review:
(800) 258-3021

Carolina Care Plan closing